Reporting incidents in connection with a Metrax GmbH product

"How and where to report incidents related to the AEDs?"

"Who do I contact if my AED did not work as it should in an emergency?"

"What do I do if a patient or helper is harmed during treatment?"


All incidents related to our AEDs are recorded and handled by our vigilance team.
If you would like to report an incident, please download our Reporting form surveillance / report, fill it in and then send it to vigilance(at)

(right-click ⇒ 'save as')


You will need Adobe Acrobat Reader to view and edit the files. You can download it free of charge from the following link: