The abbreviation 'AED' stands for Automated External Defibrillator.

One pair of electrodes is included in each package of SavePads.

The Medical Devices Operator Ordinance (MPBetreibV) has stipulated since 1/1/2017 that AEDs, among other things, must be subjected to a regular TSC (technical safety check).

The maximum interval is set at 24 months.

Deviations from this are only possible in justified exceptional cases.

Depending on the type of device, there is a manufacturer's warranty of 2 or 6 years.

For most devices, this warranty can also be optionally extended to 10 years.

Our colleagues in the field service are at your disposal for detailed advice. They have decades of experience with our equipment and are very familiar with the needs and requirements of our customers.

You can find your regional contact here:

Ansprechpartner

There are no legal restrictions on the purchase of an AED. Any natural or legal person can purchase an AED in Germany.

The regulations of the Medical Devices Operator Ordinance (MPBetreibV) apply to the operation of an AED.

Yes, they really are.

Our devices are developed and manufactured at our company headquarters in Rottweil.

Technical service and international sales are also located there.

All AEDs in the HeartSave series can deliver biphasic energies of up to 360 J.

The adult electrodes in our AEDs (the 'SavePads PreConnect-Set', 'SavePads-Set', 'SavePads Connect') have a shelf life of at least 36 months, usually several months more.

The paediatric electrodes ('SavePads Mini') have a shelf life of approx. 12 - 18 months.

The defibrillation electrodes (the 'SavePads PreConnect-Set', 'SavePads-Set', 'SavePads Connect') - like the AED itself - are considered a medical device.

If a shelf life is defined for a medical device, it may no longer be used after this period has expired.

The electrodes are equipped with a gel layer, which has several purposes. It enables transmission of electrical signals (patient's ECG) to the AED, conducts the energy of the shock to the patient during defibrillation and allows the electrodes to stick to the patient's skin.

The gel can only perform these tasks if it is in perfect condition.

Over time, the gel dries out, loses its adhesive properties and no longer conducts the electric current to a sufficient degree. Efficient and goal-oriented therapy is then no longer possible.

The expiry date of the electrodes therefore indicates the time frame in which the above points can be reliably fulfilled. After that, proper application and use is no longer guaranteed.

The AEDs of the HeartSave series are designed specifically for use by laypersons.

This means that any first aider can and may use such an AED on a patient during an emergency.

Basically no.

The AEDs of the HeartSave series were developed as so-called 'self-explanatory' devices. Once turned on, the first aider is safely guided through the operation of the AED and cardiopulmonary resuscitation with the help of concise verbal instructions and a graphic display.

Previous knowledge of the functioning of the AED is not required.

Upon request, your distributor will be happy to provide on-site instruction in the operation and handling of your AED.

That depends on your local laws.

Yes, for our distributors and servicepartners we offer online product trainings on request.

You basically only need what you probably already have anyway.

We conduct our online training courses via 'Microsoft Teams'.
We will email you a link in advance which you can click to join the training.
If you do not have 'Microsoft Teams' installed, clicking on the link will open a browser-based version of the software.

This also works completely cross-platform, so you can attend the training with a PC, laptop, tablet or even your smartphone if need be.

No, you don't have to.

However, regular refresher training is recommended, for example as part of a first aid course or company first aid training.

Alternatively, you are welcome to participate in our regular online trainings.

Of course.

On our online platform 'myPRIMEDIC Academy' you will find interactive e-learning modules and tutorials for our AEDs.
Of course, you can also use these for your in-house employee training courses free of charge.

Currently - due to COVID-19 - the ERC-2015 guidelines are still valid.

It goes without saying that our AEDs operate according to the specifications of the ERC-2015 guidelines and comply with them in full.

Sudden cardiac death is a life-threatening cardiac arrhythmia that, in Germany alone, kills up to 100,000* people of all ages every year.

Immediate cardiopulmonary resuscitation and the use of a defibrillator or AED is recommended as therapy.

*(source: ERC-2021-Guidelines)

Defibrillation is an electrical therapy against certain forms of life-threatening cardiac arrhythmia, in particular ventricular fibrillation and ventricular flutter.

Defibrillation uses a powerful electrical impulse (the 'shock') to restore normal electrical activity to the heart.

Basically, an AED can be used on both adults and children. The HeartSave range of AEDs has a special paediatric mode that reduces the energy delivered (the 'shock') during defibrillation to a level appropriate for children.

However, ERC guidelines recommend not using an AED on children under one year of age.

In simple terms, dry and at room temperature.

For more detailed information on storage, transport and operating conditions, refer to the operating instructions of your AED.
For the HeartSave series AEDs, the following storage conditions apply:

• -20 °C … +50 °C
• 15…95% rel. humidity, non-condensing
• 620 … 1060 hPa

A defibrillator (or 'defib’ for short) is used to treat cardiac arrhythmias. These are, for example, ventricular fibrillation, ventricular flutter or ventricular tachycardia.

Therapy is provided by the administration of powerful electrical energy - defibrillation. Defibrillators are designed for professional and medically trained users, i.e. doctors, intensive care staff, emergency medical services, fire brigades.

Since the beginning of the 1990s, defibrillators have also been developed that may be used by medical laypersons. These special defibrillators are called AED, which stands for automated external defibrillator. 'Automated' means that only the AED can decide about the need for defibrillation. The user is not involved in this decision, cannot influence it and therefore cannot do anything wrong.

For this reason, the use of an AED has been made permissible even for laypersons – the rescuer cannot knowingly or unknowingly cause harm to the patient. The application is completely safe for both first aiders and affected persons.

A defibrillator - specifically an AED - is used in cases of sudden cardiac death.

In such situations, the AED can treat life-threatening cardiac arrhythmia in the patient by means of a strong electrical impulse (defibrillation, more commonly referred to as the 'shock') and improve the patient's chances of survival. In addition, cardiopulmonary resuscitation must be performed by the first aider.

Both measures are equally crucial for the survival of the affected person and cannot replace one another.

If you were to, for some reason, wildly beat your patient with the AED - yes.

Otherwise, only the AED determines if there is a need for defibrillation.
Only if the AED determines during its analysis of the patient's ECG that a 'shock' is needed, is the required energy charged and the shock button released at all.

If no shock is needed, the AED does not charge, and therefore shock delivery is impossible, even if you wanted to. You cannot accidentally or intentionally cause harm to the affected person.

Generally, yes.

Anyone who is confident in the use and application of an AED in first aid may also use and apply an AED.

TSC is the abbreviation for Technical Safety Check. This is used to check the technical functionality and readiness of your AED.

An AED usually hangs on the wall for many years completely unnoticed because - fortunately - there is no reason to use it. And with an AED the same holds true as with all other things that do not get any attention: nobody notices when something is wrong. And when you do need to use it in an emergency ,it could literally be fatal to have an AED but not be able to use it due to an undetected error.

All AEDs in the HeartSave series automatically perform a daily self-test to detect and alert operators of technical faults and other malfunctions as early as possible. However, only a regular and extensive technical inspection by trained and certified personnel can guarantee the best possible safety.

For this reason, in several countries a regularly technical safety check is mandatory for medical devices.
Please check your local laws if this applies to your country.

Close the lid of the AED or press the ON-OFF button on the device.

To do this, simply and conveniently use our SavePads Finder.

For orders please contact your local distributor.

The HeartSave series has undergone several technical advancements over the years. The consumables were also adapted to the new requirements. In order for us to be able to supply you with the right accessories for your device, we need the following information from you:

• Device type (e.g. 'HeartSavePAD')
• Serial number of the device

The serial number enables unambiguous identification of your device, and the risk of incorrect orders can thus be avoided.

There are no special requirements regarding disposal of the electrodes of our defibrillators/AEDs - the 'SavePads'. You can simply dispose of them with your normal household waste.

1. Check the function of the socket
2. Check whether the heater is connected correctly according to the operating instructions (pay attention to polarity!)
3. Socket ok, heating connected correctly -> Notify vigilance@primedic.com

1. Check the function of the socket
2. Check whether the heater is connected correctly according to the operating instructions (pay attention to polarity!)
3. Socket ok, heating connected correctly -> Notify vigilance@primedic.com

You can take our energy modules to your local waste disposal service or recycling centre and have them disposed of professionally. This is free of charge for you.

Repairs on your AED are performed by our technical service department. Please fill out our Wartungsformular.

If you choose not to proceed with the repair after the cost estimate has been provided, you will be subject to a fixed fee for rejected cost estimates. This fee is independent of whether the unrepaired device is returned to you or scrapped. Here are the costs associated with the rejected cost estimates:

• €90.00 - HeartSave M250
• €90.00 - Defi N/B M100/110
• €210.00 - DefiMonitorXD M290
• €210.00 - Defi-Monitor M240
• €275.00 - DefiMonitorEVO M420

Maintenance and repair of your device is carried out by our service technicians at our company headquarters in Rottweil.
If you need a rental replacement device during this time, we can gladly organise this through our service.

The TSC of your AED is performed by our technical service department. Please fill out our maintenance form.

Software and/or guideline updates on your AED are performed by our technical service department. Please fill out our maintenance form.

When new guidelines are published, we will adjust the algorithm of our AEDs accordingly, if necessary. All newly manufactured AEDs will then be delivered in accordance with the new guidelines.

In recent years, we have always been able to offer a suitable update for our older AEDs as well. So chances are high that your AED will also get an update to the new guidelines. For this purpose, our service department will be pleased to check your existing hardware and software with regard to an update option.

For this purpose, please fill in the maintenance request form.

All incidents related to our AEDs are recorded and handled by our vigilance team.

Please contact them directly under: vigilance@primedic.com

All incidents related to our AEDs are recorded and handled by our vigilance team.

Please contact them directly under: vigilance@primedic.com

All incidents related to our AEDs are recorded and handled by our vigilance team.

Please contact them directly under: vigilance@primedic.com