To ensure the fastest possible processing of your unit, you can request your personal service message number (SMN) in advance via the maintenance request module.

Please note that we charge a fixed fee for rejected cost estimates, regardless of whether the unrepaired device is returned to us or scrapped.

  • €90.00 - HeartSave M250
  • €90.00 - Defi N/B M100/110
  • €210.00 - DefiMonitor XD M290
  • €210.00 - Defi-Monitor M240
  • €275.00 - DefiMonitor EVO M420

The address for sending in devices for maintenance, repair or warranty cases is:

Metrax GmbH
technical Service
Rheinwaldstraße 22
78628 Rottweil